IT Team Lead

What if your next challenge allowed you to turn IT into a true driving force for an entire organization?

Are you known for your leadership, your ability to help teams grow, and your strong sense of service? Do you enjoy modernizing systems, strengthening security, and supporting others, while keeping people at the heart of technology?

For nearly 35 years, Vigilance Santé has been developing software solutions that help healthcare professionals make better decisions. RxVigilance is used in 55% of pharmacies across Canada. Here, work-life balance isn't just a promise — it's a reality, and every team member plays a direct role in the company's success.

And beyond what we do, what matters most is how we do it.

• We build together, learning from and valuing each other's perspectives.
• Here, you're not just a number: every person truly matters.
• We highlight everyone's contributions to the company's success during our company-wide meetings.
• We celebrate achievements and important life milestones.
• Autonomy isn't just a promise — it's part of how we work.

Your role

Reporting to the Vice President of Technology, you will be responsible for the day-to-day technology experience of our 80 employees, internal IT infrastructure, and the operational execution of security and compliance initiatives. You will lead, support, and develop a multidisciplinary team covering IT support, systems administration, infrastructure architecture, and information security. Your success will be measured by one simple outcome: employees see IT as an enabler, not a bottleneck. In a regulated healthcare environment, your work will help protect sensitive data and enable healthcare professionals to deliver better care.

What You'll Do

• Lead, coach, and develop your team of four, including setting objectives, delegating responsibilities, providing regular feedback, holding one-on-one meetings, and conducting performance evaluations.
• Lead the recruitment and onboarding of new team members.
• Establish internal service level objectives (SLOs) and oversee the triage, prioritization, and resolution of IT support requests, including escalations and complex issues.
• Deliver a high-quality IT experience for employees, including onboarding and offboarding, hardware and software provisioning, access management, and mobility support.
• Ensure the availability, performance, and security of internal IT infrastructure (Microsoft 365, Entra ID, Atlassian suite, Business Central, HubSpot, remote access, networks, and workstations), while driving its modernization.
• Collaborate closely with the team responsible for the development and hosting infrastructure of our products (Azure Cloud, GCP, VMware).
• Oversee IT asset management, software licenses, and vendor contracts, and contribute to budget planning and monitoring alongside the Vice President of Technology.
• Execute day-to-day governance, risk, and compliance controls (SOC 2, Quebec's Law 25, and customer requirements) established by the Chief Information Security Officer (CISO), and support responses to external requests and audits.
• Implement and enforce access management, change management, and patch management policies, and escalate security incidents according to established procedures.
• Support employees in adopting IT changes and strengthening cybersecurity awareness through communication, training, and documentation.
• Leverage operational data to plan projects, prioritize initiatives, measure the impact of decisions, and drive continuous improvement of IT processes.

What We're Looking For

• College diploma or higher in information technology, computer science, or a related field.
• Minimum of 5 years of experience managing IT teams, ideally in a SaaS or software product environment.
• Demonstrated experience in employee IT support and IT systems administration (Microsoft 365, hybrid environments).
• Experience with enterprise AI tools (Claude, ChatGPT Enterprise, Microsoft Copilot) and the ability to guide their adoption across the organization.
• Excellent communication skills in French and good proficiency in English, both written and spoken, to collaborate effectively with various stakeholders.
• Experience participating in at least one audit (SOC 2, ISO 27001, or equivalent).
• Strong autonomy, excellent prioritization skills, and the ability to thrive in an evolving environment.

• Experience in the healthcare industry.
• ITIL or project management certification.

Why join us?

At Vigilance Santé, we believe in trust, autonomy, and collaboration. You'll thrive in a flexible, people-focused, and stimulating environment where your ideas truly matter and your impact is direct. Here, you won't just manage IT tickets — you'll help shape the IT future of a growing company.

We offer:

• Your time, your way:Flexible hybrid work (with occasional in-office presence to stay connected with employees across the organization), flexible hours, vacation time, and personal days.
• Your health and your future:Group insurance, group RRSP, telemedicine, Employee Assistance Program (EAP), and health, safety, and wellness initiatives.
• Your growth, our commitment:Professional development opportunities, paid Microsoft certifications, and dedicated time for automation and modernization initiatives.
• Making your everyday life easier:Company-provided cellphone or monthly allowance, financial support for ergonomic equipment, and free parking.
• A team that comes together:Quarterly team activities, social club, annual company party, and recognition programs, including Vigidollars, our internal recognition currency.

If this opportunity speaks to you, we'd love to learn more about you! Submit your resume through our website. Only candidates selected for an interview will be contacted.

Vigilance Santé is committed to employment equity and values diversity within its team.