Account Manager

What if your next challenge placed you at the heart of client relationships and company growth in the healthcare sector?

Are you known for your business acumen, your ability to build strong relationships, and your consultative approach?

For nearly 30 years, Vigilance Santé has been developing solutions that help healthcare professionals make better decisions. Here, work-life balance isn’t just a slogan it’s a reality and every team member directly contributes to the company’s success.

But beyond what we do, it’s how we do it that truly matters.

• We value ideas and respectful discussions.
• You’re not just a number here every person truly counts.
• We break down silos through company-wide meetings where everyone can share their contribution to our success.
• We celebrate achievements and important life moments.
• Autonomy is real.
• And success is celebrated together.

Your role

As an account manager, you will report to the vice president of business development and play a key role in managing, retaining, and growing your client portfolio. You will serve as the strategic point of contact between Vigilance Santé and its clients, ensuring a consistent, value-added experience.

Specifically, you will:

• Serve as the primary point of contact for all matters related to assigned client accounts
• Build and maintain strong, strategic, and trusted relationships with direct clients and key accounts
• Manage contract renewals and contribute to continuous improvement of the renewal process
• Proactively identify potential client issues and collaborate with internal teams (sales, marketing, product) to resolve them
• Participate in contract negotiations and post-sales follow-up
• Identify and prospect new potential clients to generate business opportunities for the company.
• Drive business growth by promoting new products and updates to existing clients, while identifying organic growth opportunities and potential new clients
• Attend conferences, conventions, and in-person client meetings
• Forecast and track key account metrics, including quarterly sales results and annual projections
• Prepare account status reports
• Clearly communicate monthly and quarterly initiative progress to internal and external stakeholders
• Collaborate with internal teams to ensure effective client follow-up and support business development efforts
• Maintain an organized sales pipeline and use CRM tools to track interactions and progress

Profile we’re looking for

• Minimum of one (1) year of experience as an account manager, account executive, or in a related role
• Good knowledge of CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office
• Strong proficiency in French (spoken and written)
• Good working knowledge of English (spoken and written) to communicate with English-speaking clients and partners

• Experience in the technology sector
• Experience in the healthcare sector

Why join us?

At Vigilance Santé, we prioritize trust, autonomy, and collaboration. You’ll grow in a flexible, human-centered, and stimulating environment where your ideas truly matter.

We offer:

• Hybrid work model (minimum one in-office day per week)
• Flexible schedule
• Group insurance, group RRSP, and Employee Assistance Program (EAP)
• Telemedicine services
• Annual vacation, personal days, and two sick days
• Professional development program
• Ergonomic equipment purchase assistance program
• Wellness initiatives and programs
• Health & Safety and Wellness Committee
• Quarterly company activities
• Team activities, social club, and annual party
• Recognition programs and Vigidollars
• Free parking

If this role speaks to you, we look forward to learning more about you. Please submit your resume through our website. Only selected candidates will be contacted for an interview.

Vigilance Santé is committed to employment equity and values diversity within its team.